NewMonday Digest: your top themes, every week

Every customer voice,
one clear roadmap.

Chorus gathers feedback from chat, email, calls and reviews, sorts it into themes on its own, and shows which ones carry the most revenue. Your team stops guessing and ships what customers asked for.

4.9/5 from 1,200+ product teams

Incoming

1,211 this week

Mei · Arbor Health
In-app chat · just now
Love the new board! Perfect if it worked offline on the ward.
Offline mobilePositive
Rafael · Plumtree
Email · 1m ago
We can't add contractors until guest SSO exists. It's blocking renewal.
Guest SSOFrustrated
Dana · Kitewell
Team chat · 4m ago
Finance exports every Friday. A bulk CSV would save them hours.
Bulk CSV exportNeutral

Themes this week

Auto-grouped

Bulk CSV export

183+13

mentions this week

32% positive

Guest SSO

142+13

mentions this week

22% positive

Offline mobile

98+13

mentions this week

46% positive

Dashboard dark mode

64+12

mentions this week

41% positive

Guest SSO is up 38% and tied to $486k in renewals.

Product teams at 1,200+ companies plan their roadmap with Chorus.

KitewellPLUMTREEArbor HealthquillonSaltmarshBrightloomMARIGOLDTidewater

From noise to roadmap

Feedback everywhere. Clarity nowhere.

Most teams already hear what customers want. It's just spread across nine tools and four people's heads. Here's what changes with Chorus.

01Scattered
Feedback lives in nine places. Nobody owns all of them.
Requests arrive in chat threads, support tickets, call notes, reviews and a spreadsheet someone started in 2022. The loudest customer wins, and the quiet pattern goes unseen.
9 toolschecked to answer one question
02Organised
Chorus reads every message and files it under a theme.
Duplicates merge, sentiment is scored and each theme keeps the original quotes. Your inbox becomes a short list of things customers actually mean.
12,480messages grouped into 42 themes
03Prioritised
Then it ranks them by the revenue behind each ask.
Themes are weighted by account value, churn risk and effort, so the roadmap meeting starts with evidence instead of opinions.
$486kin pipeline behind the top theme

The product

From first mention to “we shipped it”.

Four steps, one workspace. Chorus does the sorting so your team can do the deciding.

Every channel, one inbox

Connect chat, email, help desk, calls and reviews in minutes. Duplicates merge on arrival.

Team chatWaiting to connect Syncing
Shared inboxWaiting to connect Syncing
In-app chatWaiting to connect Syncing
Help deskWaiting to connect Syncing
Call recorderWaiting to connect Syncing
App store reviewsWaiting to connect Syncing

Unified inbox

messages this quarter

1,906 duplicates merged automatically

Integrations

Listens where your customers already talk.

Forty native connectors, plus email forwarding and webhooks for everything else. Chorus backfills a year of history on day one.

Chatter
Inboxly
Helpwave
Trackline
Dealbook CRM
Callnote
Storefront Reviews
Pulse Survey
Deskside
Murmur Social
Gridsheet
Metricly
Pagebound Docs
Stackhouse
26 more

ROI calculator

What is triage costing you?

Move the sliders to match your team. Customers tell us Chorus removes about 70% of the time spent reading, tagging and summarising feedback.

People who triage feedback6 people

Hours each, per week5 h

Loaded hourly cost$85/h

back for your team every year

in team time saved

full-time PMs' worth of hours

Assumes 48 working weeks and a 70% reduction in triage time.

Customers

Teams that listen ship what sticks.

We used to walk into planning with a deck of anecdotes. Now we walk in with a ranked list and the exact customers behind each line. Our roadmap arguments got shorter and our renewals got easier.

Priya NatarajanVP Product, Kitewell

Kitewell, after 90 days

−62%less time spent triaging feedback in the first quarter

“Guest SSO jumped to the top of the list the week Chorus went live. It had been sitting in a spreadsheet for a year.”
Rafael OrtizHead of Product, Plumtree
“Our support team finally sees that their tickets turn into shipped features. Morale is a real metric.”
Mei TanakaSupport Lead, Arbor Health
“The 'we shipped it' emails get replies like 'you actually listened'. That never happened with release notes.”
Kofi MensahPM, Marigold Pay
“I can answer 'how many customers asked for this?' in a board meeting without leaving the slide.”
Ines DuarteCOO, Brightloom
“Set-up was a Tuesday afternoon. By Thursday we had themes we had never named out loud.”
Tom HaleProduct Ops, Saltmarsh

Why Chorus

Spreadsheets collect. Surveys ask. Chorus listens.

Feature comparison between Chorus, spreadsheets and survey tools
What you need	Chorus	Spreadsheets	Survey tools
Collects from chat, email, calls and reviews	Yes	No	With manual work
Groups duplicates into themes automatically	Yes	No	No
Sentiment on every message	Yes	No	With manual work
Ranks themes by revenue and churn risk	Yes	With manual work	No
Keeps the original customer quotes	Yes	With manual work	Yes
Emails customers when you ship	Yes	No	No
Stays current without manual upkeep	Yes	No	With manual work

Built in With manual work Not possible

Pricing

Pay for the people who plan. Everyone else is free.

Viewers, stakeholders and the customers sending feedback never count as seats. Every plan starts with a 14-day trial.

Save 20%

Seats8 seats

Starter

For a founding PM hearing customers for the first time.

per seat
/ month

Starter covers up to 5 seats. Growth fits a team of 8.

3 feedback sources
Automatic themes
Sentiment scoring
Up to 5 seats

Growth

For product teams who plan from evidence every sprint.

per seat
/ month

8 seats$320 / month

$3,840 billed yearly

Unlimited sources
Revenue-weighted ranking
Impact × effort board
Shipped-it emails
CRM sync

Scale

For product orgs with several teams and strict reviews.

per seat
/ month

8 seats$640 / month

$7,680 billed yearly

Everything in Growth
SAML SSO and audit log
Custom theme models
Data residency (EU/US)
Dedicated success manager

FAQ

Questions product teams ask us first

Each message is compared with the quotes already in your themes. Close matches are filed automatically; anything uncertain lands in a review queue so a person makes the call. Every correction teaches your workspace.

Still deciding? Our product specialists reply in under an hour, on weekdays.

Your customers are already telling you what to build.

Start a free 14-day trial. Bring last quarter’s feedback and see your themes before lunch.

No card required · Cancel anytime · SOC 2 Type II

What you need

Chorus

Spreadsheets

Survey tools

Collects from chat, email, calls and reviews

Groups duplicates into themes automatically

Sentiment on every message

Ranks themes by revenue and churn risk

Keeps the original customer quotes

Emails customers when you ship

Stays current without manual upkeep

Every customer voice, one clear roadmap.

Feedback everywhere. Clarity nowhere.

Feedback lives in nine places. Nobody owns all of them.

Chorus reads every message and files it under a theme.

Then it ranks them by the revenue behind each ask.

From first mention to “we shipped it”.

Listens where your customers already talk.

What is triage costing you?

Teams that listen ship what sticks.

Spreadsheets collect. Surveys ask. Chorus listens.

Pay for the people who plan. Everyone else is free.

Starter

Growth

Scale

Questions product teams ask us first

Your customers are already telling you what to build.

Every customer voice, one clear roadmap.

Feedback everywhere. Clarity nowhere.

Feedback lives in nine places. Nobody owns all of them.

Chorus reads every message and files it under a theme.

Then it ranks them by the revenue behind each ask.

From first mention to “we shipped it”.

Listens where your customers already talk.

What is triage costing you?

Teams that listen ship what sticks.

Spreadsheets collect. Surveys ask. Chorus listens.

Pay for the people who plan. Everyone else is free.

Starter

Growth

Scale

Questions product teams ask us first

Your customers are already telling you what to build.

Every customer voice,
one clear roadmap.

Every customer voice,
one clear roadmap.